Diploma in Customer Relationship Management

A comprehensive course in Customer Relationship Management (CRM) that enhances skills in customer engagement, loyalty, and relationship-building strategies.

Created by

IMSR EDU

01:34:01 Hours

1 Enrolled

    • (0 Reviews)

English

Last updated

Tue, 15-Oct-2024

Course description

This diploma in Customer Relationship Management (CRM) equips learners with the essential skills to effectively manage customer relationships, improve retention, and drive business growth. The course covers key CRM concepts, customer satisfaction strategies, and loyalty management, making it ideal for professionals looking to enhance customer engagement.

What will i learn?

  • Develop effective customer retention and loyalty strategies.
  • Gain proficiency in CRM tools and technologies.
  • Understand key principles of customer behavior and engagement.
  • Improve customer service and communication skills.

Requirements

  • 12th or Graduation
  • Basic Business Administration knowledge

IMSR EDU

IMSR Professor

I am a visionary leader with a passion for education and a relentless drive to empower individuals to reach their full potential in the dynamic world of management. With over two decades of experience in academia and business, I brings a wealth of knowledge and expertise to my role as the Director of the Indian Management School & Research Centre.
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2999₹

10000₹

Lectures

13

Quizzes

1

Skill level

Intermediate

Expiry period

36 Months

Certificate

Yes
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